Tag Archives: Ticketmaster

FanFueled in the Press: The Revolution Will Not Be Service Charged

8 Dec

FanFueled’s in the news again; this time landing in one of the Windy City’s most popular magazines and web sites, Time Out: Chicago. You can currently view the piece in the December issue or you can check it out online now.

Time Out’s Brent DiCrescenzo spotlights FanFueled in a comprehensive piece on our story, our service, and our mission. The article also serves as a profile on Anderson Bell, FanFueled’s Founder and CEO, and offers insight into the start-up’s origins. There are a couple of cool anecdotes regarding the inspiration for FanFueled and how the company came to be.

“The idea for FanFueled came two years ago, when Bell logged on to Ticketmaster to buy passes to see Pearl Jam. After all of the “convenience fees” and service charges (which can often add up to 50 percent of the list price), Bell could no longer afford the tickets. “The light bulb went off that something was wrong with the industry,” Bell recalls.”

And for those unfamiliar with our services, the article does an excellent job of compartmentalizing everything we have to offer into a couple sentences. (But to truly get a feel for who we are and what we’re about, you need check us out, set up an event, or purchase tickets).

So far, this event is popping up on a number of social networking feeds, so be sure to like the article on Facebook or tweet about it. (Remember, we’re all about sharing). With extensive articles in Time Out and the Chicago Reader just this month, the FanFueled story will continue to spread. Stay tuned for future media coverage!


Today’s News: The Plot To Overthrow Ticketmaster

15 Nov

The ticketing industry is widely fragmented: Ticketmaster sells more than 130 million tickets a year, while numerous small companies compete for the rest of the live-event pie.  The most recent issue of Wired has a fantastic piece on the subject.  Its point: the ticketing industry is wide open for a new competitor that goes after Ticketmaster’s biggest weaknesses.  Wired reports:

“For all its clout, Ticketmaster has two major problems.  Most obviously, it gouges ticket buyers.  But less talked about is its lack of flexibility.  With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate.  Its new CEO, Nathan Hubbard, points out that his company is starting to add features like interactive seat maps, but even he acknowledges that it can’t ‘turn on a dime like a startup.’

“Virtually all the new ticketing startups aim to lower service fees to fans.  But because this isn’t necessarily important to venues – in fact, it may run counter to their interests – the new guys must focus on Ticketmaster’s second weakness: its inability to innovate.”

For better or worse, Ticketmaster is the standard against which all other ticketing companies are judged.  As a result, new competitors have turned to social media integration, lower fees, and powerful analytics in order to differentiate themselves.  While Ticketmaster has a huge database of customer names (and the bands they’ve seen), the company’s sheer size makes it nearly impossible to use that data in a meaningful way.  When event promoters and artist management can apply that sort of demographic modeling, they are able to implement more effective marketing strategies that reach out to fans directly. (In related news, Chicago’s Jam Productions is suing Ticketmaster to be released from its pre-merger contract over concerns that rival promoter Live Nation could access confidential business information through Ticketmaster and use it against them.)

The fact of the matter is, Ticketmaster protects its bottom line by working for the venues, not the fans.  Fred Rosen, who ran the company from 1982 to 1998, used this realization to grow the company into the juggernaut it is today by thouroughly undercutting its main competitor, Ticketron.  Here’s how: Continue reading

Today’s News: Dan Black, Weekend Events, Ticketmaster lawsuit update and more

15 Oct

There’s a lot going on today before the weekend comes, so here in brief are some news stories we’re following today, and a couple of events going on this weekend that are worth checking out.   Stop back on Monday for some social media strategy tips on how your event can stand out using FanFueled.

  • Tickets for the next show in the FanFueled fall concert series are going fast, with VIP wristbands already sold out.  It’s Dan Black at Lasalle Power Co, and it’s going to be a great night.  His debut solo album just dropped to rave reviews, and after seeing him this weekend at Austin City Limits, we’re huge fans of his unconventional brand of quirky and credible pop as well as Milwaukee-based DJ duo The Glamour, who are opening the show.  The show is Thursday Oct 21 – get your tickets and start sharing, only at FanFueled.com.  If you’re not convinced yet by the music and the rewards, here’s a video for “Symphonies” that earned two VMA nominations from MTV:
  • What’s up for this weekend: There’s a lot of great stuff going on, and while we don’t have MLB playoff tickets to offer, check out FanFueled.com to get tickets to these hot events.  Tonight, Chicago Fashion Week kicks off with a sneak peek at Grossinger City Autoplex, followed by two big afterparties at The Pitch and Crescendo.  It’s $40 at the door, but you can save big (and earn commissions by referring your friends) by getting your ticket from FanFueled for only $20.  On Sunday, check out the SongCircle October Showcase at Schubas, where six amazing songwriters share the stage.  You can check out who’s playing and get tickets here.
  • Class action suit against Ticketmaster proceeds (from Ticketnews) The legal team working on the federal class action lawsuit over Ticketmaster’s misleading and deceptive fees has launched a Web site, Ticket Fee Litigation, to notify people of the suit.  Since every U.S. resident who bought a ticket  from ticketmaster.com between October 21, 1999 and May 31, 2010 is eligible to join the class action, we’re talking millions of people.  The full details of the lawsuit are here, and we’re going to be following this one closely as a federal court in L.A. (hopefully) holds Ticketmaster accountable for their shady business practices. Continue reading

Today’s News: Ticketmaster Customers, Fed Up with Fees, File Class-Action Lawsuit

24 Sep

The fans have had enough.  A lawsuit over misleading ticket delivery fees on the Ticketmaster Web site was granted national class action status last week by a Los Angeles judge, paving the way for millions of customers across the country to collect damages should the ticketing giant lose its case.

Peter LoRe of New York and Curt Schlesinger of Illinois filed suit in L.A. (where Live Nation is based), alleging that Ticketmaster misled them into believing that the company’s “Order Processing Charge” and “UPS Delivery Charge” were based on the actual cost of providing the tickets, rather than just generating profits.  The fees, which range from $14.50 to $25 per ticket, are not charged when ordering delivery by regular mail.

Judge Kathryn Doi Todd wrote in her decision on behalf of the state’s Second Appellant District, which was not published in the case’s official reports: Continue reading

Fed up? Reddit takes on Ticketmaster

13 Jul

Earlier this week, Reddit users started a grassroots campaign to try and convince Google to create a ticketing alternative to Ticketmaster. Basically, they’ve had enough of the poor customer service, exorbitant “convenience” fees, and disingenuous resales from Ticketmaster, and harnessed the power of social media to make themselves heard. The plan was simple: by searching the keyword “G-Ticket Google’s Alternative to Ticketmaster” over and over, they’re trying to send a signal to Google to give them an alternative ticketing solution.

The stunt quickly gained attention (one tech blog in the Philippines didn’t get the joke, and ran a story titled “Google is set for a new plan: G Ticket to take on Ticketmaster”), drawing notice on Billboard and throughout the blogosphere. By Friday morning, the phrase was the No. 11 most searched keyword on Google.

A lot of the Reddit commenters pointed out that there are some hiccups in the plan, namely the long-term contracts that Ticketmaster has with major artists and venues. Still, the huge popularity of this groundswell campaign shows that people are done putting up with the giant monopoly in ticket sales. Google may be monopolizing the Internet, but I’d rather have a company who’s motto is “Do No Evil” selling concert tickets than one that charges an extra $2.50 to print my own tickets, using my own ink and paper.

Who’s paying for this?

9 Jul

From TicketNews: “DOJ recommends Ticketmaster/LiveNation merger receive final approval”

“Having weighed written testimony from several industry professionals but ultimately deciding their arguments were unpersuasive, the U.S. Department of Justice (DOJ) this week submitted its last report to the court recommending the merger of Ticketmaster and Live Nation receive final approval.
The move was not entirely unexpected, considering the DOJ spent months negotiating a deal with the two companies in an attempt to make the merger more palatable to consumers, promoters, venues, artists, brokers and others who often fiercely complained of the partnership.
Ultimately, those complaints, including accusations that Live Nation Entertainment – as it is now called – would have an unstoppable monopoly, were brushed aside by attorneys for the DOJ, who believe the conditions they imposed on the merger will adequately address those concerns. The DOJ’s filing goes before U.S. District Court Judge Rosemary M. Collyer for the final approval, but a time frame for when her decision will be rendered is not known. Live Nation Entertainment has been operating as a single entity since late January of this year.”

This is another blow for music fans and consumers, since the merger gives this giant company control over both ticketing and booking for most of the nation’s biggest live music venues. Ticketmaster has more than 80% market share; LiveNation’s ticketing platform controls another 15 percent or so. The conditions the government has imposed on the merger seem pretty weak, and creating a pair of rivals to ensure competition in the market for ticket sales is basically admitting that the new behemoth entertainment company will be too big to operate fairly.

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